This unit applies to work in a range of organisations within the broad context of health service provision

Application of this unit should be contextualised to reflect specific workplace requirements and practices

ELEMENT

PERFORMANCE CRITERIA

1. Model performance standards

1.1 Demonstrate compliance with relevant OH&S and organisation policies and procedures

1.2 Ensure work is appropriately sequenced in accordance with organisation requirements

1.3 Coordinate own work effectively with work undertaken by others

1.4 Ensure work meets identified requirements

1.5 Respond to unplanned events or conditions in accordance with established procedures

2. Model ethical work practices

2.1 Demonstrate compliance with processes to ensure confidentiality of client information is maintained

2.2 Follow up and rectify variations from agreed ethical practices

2.3 Model work practices that show respect for clients and others

2.4 Model ethical work practices which support a professional delivery of services

2.5 Encourage others to work in a way that reflects ethical work practices

3. Maintain professional skills and knowledge

3.1 Assess own skills and knowledge against identified work requirements to determine personal training needs

3.2 Respond to feedback on competence as a basis for identifying personal training needs in accordance with established procedures

3.3 Participate in professional development programs and associated development opportunities to enhance competence in line with organisation policies and procedures

4. Manage work priorities

4.1 Organise work priorities in accordance with organisation policies and procedures

4.2 Manage work effectively to achieve identified objectives

4.3 Use information technology to improve efficiency in accordance with organisation policies and procedures

4.4 Manage personal skills development in the workplace in line with organisation requirements

4.5 Monitor work standards and communicate work priorities and associated requirements to others

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Effective use of equipment and associated resources required in work role

Ethical and legal implications of work

Forms of leadership including self leadership

Measures for monitoring work performance standards

Organisation and workplace occupational health and safety instructions

Organisation arrangements for communicating plans, information, intentions and safety criteria to others by appropriate means

Organisation documentation and record systems including the use of computers, information systems and business equipment technologies, as appropriate

Responsibilities and rights of others involved including clients, other workers and the public

The role and importance of good role models within the workplace

Time management and coordination processes.

Time management strategies to achieve identified work outcomes

Workplace policies and procedures relating to specific aspects of work performance including:

discipline procedures

occupational health and safety and infection control procedures

technical work processes and associated requirements

workplace relationships

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Appropriately communicate work standards and ethical work practice

Demonstrate ethical work practices and standards

Demonstrate good practice technical work in own job role

Identify and contribute to resolution of workplace issues and problems

Integrate learning to achieve improved work practices

Provide leadership in the implementation of workplace policies and procedures

Take into account and promote opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including practices to ensure efficient use of resources

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Workplace context may be:

Private practice

Community or regional service

Specialised service or organisation

Client rights may include:

Access to appropriate and equitable care

Personal dignity

Privacy, confidentiality and consent

Personal safety and security

Knowledge of the identity and professional status of individuals providing services

Behaviour of relatives and friends

Provision of accurate information

Keeping appointments

Complying with instructions

Respect for the rights of other clients and staff

Skill and knowledge development may be related to, for example:

Technical knowledge and applications

Hazard control

Manual handling

First aid

Cultural awareness

Infection control

CPR

Emergency response

Quality improvement

Waste management

Customer service

Communication

Ethical work practice

Standards may include:

Industry standards

OH&S

Qualification standards

Relevant health regulations

This unit contains Employability Skills